Returns & Exchanges

We stand behind every Nero piece. If your fit or feel isn’t quite right, you have 30 days from the dispatch date to exchange your items or return them for a refund. You can start a return or exchange here.

Checkout+

Customers that opted in for checkout+ will have free return shipping. Customers that opted out are responsible for all return shipping fees for goods being returned or exchanged. If a returned item is deemed unsuitable for a return, Nero reserves the right to refuse the return.

Condition Guidelines

• Try-on only: Items must be in their original, unwashed condition with tags attached and packaging included. You are welcome to try an item on for sizing, but we cannot accept garments that have been washed, exercised in, or show signs of wear, odor, or damage.
• Multi-item orders: If you ordered multiples of the same item, please only open and try on one. Unopened pairs can be returned alongside the single tried-on piece.
• Underwear & Socks: Due to hygiene standards, underwear and socks are final sale and non-returnable. If you run into an issue with your pair, email us at help@nerofabric.com and we’ll make it right.

Processing Times

Once your package arrives at our warehouse, returns and refunds are processed within 5 business days. Your bank may take an additional 3–5 business days to post the balance to your original payment method.