Returns & Exchanges
We stand behind every Nero piece. If your fit or feel isn’t quite right, you have 30 days from the dispatch date to exchange your items or return them for a refund.
Exchanges are 100% free. Need a different size or color? Exchanges are on us, fee-free. If your preferred exchange item is out of stock, we’ll contact you to select an alternative.Returns for a refund incur a small restocking fee per order, deducted directly from your refund amount:
- UK: £8 GBP
- US: $8 USD
- Canada: $15 CAD
- Australia & NZ: $15 AUD
Condition Guidelines
- Try-on only: Items must be in their original, unwashed condition with tags attached and packaging included. You are welcome to try an item on for sizing, but we cannot accept garments that have been washed, exercised in, or show signs of wear, odor, or damage.
- Multi-item orders: If you ordered multiples of the same item, please only open and try on one. Unopened pairs can be returned alongside the single tried-on piece.
- Underwear & Socks: Due to hygiene standards, underwear and socks are final sale and non-returnable. If you run into an issue with your pair, email us at help@nerofabric.com and we’ll make it right.
Return Shipping & Labels
- UK, US, & Canada: Return shipping labels are fully covered and provided free of charge through our portal.
- Australia, New Zealand, & Rest of World: Customers are responsible for return postage. Book your return through our portal to receive the correct regional returns hub address. Please use a tracked service and retain your proof of postage. Alternativly you can pay for DHL Express labels through our returns portal.
Processing Times
Once your package arrives at our warehouse, returns and refunds are processed within 5 business days. Your bank may take an additional 3–5 business days to post the balance to your original payment method.