Shipping Policy
Delivery
Every order is prepared and dispatched with care from one of two fulfilment locations, matched to where you are in the world.
Fulfilment
Orders placed from the United States and Canada are fulfilled from our North American warehouse. All other destinations — including the United Kingdom, Europe, Australia, and New Zealand — are fulfilled from our UK warehouse.
Estimated delivery times
All orders are processed within one to two business days of being placed. The following windows reflect standard transit times from dispatch.
United States: 3 to 6 business days
Canada: 5 to 9 business days
United Kingdom: 2 to 4 business days
Europe: 4 to 8 business days
Australia & New Zealand: 8 to 14 business days
Rest of World: 9 to 16 business days
These are estimates from the point of dispatch. Delays arising from customs clearance, carrier volumes, or circumstances beyond our control may occasionally extend these windows. A tracking number is issued as soon as your order leaves our warehouse.
Duties & taxes
For international orders, import duties and local taxes may be assessed upon entry into your country. These charges are the responsibility of the recipient and are not included in the order total at checkout. We recommend consulting your local customs authority if you are unsure of the applicable rates before placing your order.
United States & Canada will experience no duties and taxes as they are included in the total price.
Order tracking
A tracking link is sent by email once your order has been dispatched. If you have not received confirmation within two business days of placing your order, please contact us at support@nerofabric.com and we will look into it promptly.
Questions
Our team is available to assist with any queries regarding your delivery. We aim to respond to all enquiries within one business day.